Refund Policy

Free features

Glottago's practice features are free, so there is nothing to refund. This policy covers paid conversation credits.

Your right to a refund

You can ask for a refund within 14 days of a purchase, for any reason.

If you have not used any of the credits, we refund the whole purchase. If you used some, we refund the price of the credits you did not use.

If a paid feature does not work as described and we cannot fix it, we refund it, even after 14 days.

How to ask

Write to glottago@gmail.com with the email you used to buy and your order number from the receipt. We answer within 5 working days. Refunds go to the original payment method through our payment provider, and the credits you were refunded are removed from your account.

Taxes and receipts

The payment provider adds any sales tax or VAT at checkout and sends the receipt. A refund includes the tax on the refunded amount.